Engine & Electrical Department

 

QUALITY POLICY

 

The  Management  and  Staffs  of  TWA (Malaysia) Sdn Bhd are committed in meeting customer requirements   and   achieve   total   customer   satisfaction through excellence in the following areas:

 

Workmanship Quality

Technical Competency - To achieve minimum “good” rating for all job completed for customers.

 

Service Quality 
Timely  Completion  of  Projects  and  Services  -  To achieve 99% success rate of having no client-requested re-work or claims for poor Technical Service provided.

 

Management Quality 
Prompt Response and Service - To achieve 99% job completion in accordance to customer required date.

HEALTH, SAFETY & ENVIRONMENTAL POLICY

 

TWA (Malaysia) Sdn Bhd recognized our employees as vital resources. Together, we place the safety and  occupational  health  of  our  employees  as  our  top priority.

The Management fully commits itself to take all reasonable steps in providing and maintaining a safe and healthy environment and exercises appropriate action in promoting Safety,   Health   and   Environment   awareness   to   our employees as well as public community.

 

The Management puts Safety, Health and Environment function  on  par  with  other management  functions  and assigns responsibilities to all Managers and Supervisors in ensuring that all works are carried out in a safe, healthy and environment friendly manner.

The Employees are also equally responsible in adopting the safe work practices and maintaining safe working condition.

 

The Management assures that they will not compromise safety  of  their  employees  for any  reason  and  they  will comply with all legislative requirements such as DOSH and any other regulatory legislation, etc.

 

The Management shall implement the Safety Management System for the purpose of ensuring the safety and occupational health of their employees.

Accident prevention is a team effort. Everybody shall cooperate to achieve Zero accident/loss and maintain a safe
and healthy working environment.